Myaussie
Is your router or internet service provider slowing your internet?
Having a slow internet service has got to be one of the most frustrating experiences. All you want to do is watch some YouTube and Netflix, but you seem to be waiting for the video to load for longer than you spend actually watching it. It...
BlogCustomer support during a difficult time
Today is a changed world and we’re not going to waffle on. Here’s what you need to know about how we’re providing customer support: Today is a changed world and we’re not going to waffle on. Here’s what you need to know about how we’re pro...
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Outage Communications Preferences
Click on the You’ll see your At this step, you will need to complete undefined It’s as easy as that! It’s as easy as that! A screenshot of the "Profile" page in the "My Aussie"...
Help CentreHow can I set up a payment plan?
We understand if you may be struggling to make this month’s payment, or just need a few extra days from time to time. We understand if you may be struggling to make this month’s p...
Help CentreHow do I update my payment details?
You can update billing details – like Credit or Debit card payments or Direct Debit – in two ways: by using the MyAussie® app or web portal. You can update billing detai...
Help CentreHow to add/switch a mobile plan
Download the Once logged in, select When you see the overview of all your current services, select Select Fill in your desired plan and details then hit If you wish to order ...
Help CentreHow to change your Aussie Broadband password
Step 1 Step 1 Log in to your MyAussie ® account using your user account details and password provided on signup. Log in to your Consideration note: If you unsure as to what y...
Help CentreHow to troubleshoot your internet connection with MyAussie
The MyAussie app offers you tools to help you diagnose issues to help restore your service. The MyAussie app offers you tools to help you diagnose issues to help restore your se...
Help CentreHow do I add authorised contacts to my account?
Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you ...
Help CentreEnabling/disabling Dark Mode in MyAussie
The Dark Mode setting simply makes your MyAussie ® app appear darker. The In the Profile tab, at the bottom, you’ll see settings for Dark Mode under a heading that says A...
Help CentreHow to read your bill
Screenshot of an invoice from Aussie Broadband with number markers for each section, which will be explained in this article. Screenshot of an invoice from Aussie Broadband with n...
Help CentreHow do I change my internet or mobile plan?
Changing plans in MyAussie® Changing plans in MyAussie® MyAussie® makes it easy to increase or decrease your speeds and/or data for your internet or mobile plan. MyAussie® makes i...
Help Centre