Carbon portal for msp partners and wholesale
Data service management made easy with exclusive partner capabilities.
Fast and smart service management
Access wholesale partner exclusive self-service management features within Carbon. Make qualification, ordering, billing, support and upgrades easy with our Carbon portal.
Plus, you can now order our own on-net fibre ethernet service, Aussie Fibre. Find the best connectivity solution for each site without waiting on manual quotes.
Multi-site management
Ordering services to any site Australia wide is made simple with Carbon.
Carbon gives you direct access to the systems our team use, enabling you to perform key tasks faster whenever you need.
You're in control from service quotes and ordering, through to hardware dispatch and activation at any site across Australia.
You can easily order nbn® TC-4, nbn® Enterprise Ethernet, Aussie Fibre, supporting services and hardware, and more.
Get started in just a few clicks, then let the smarts of our portal automation handle the rest.
Centralised notifications, billing and support
Service information, billing and support all conveniently located in one place.
Apply custom tags to quickly find any services and assign staff permissions for access to confidential areas like accounts and billing.
Our level 2 support team are on portal LiveChat 24/7 to support you when you need help.
Real-time service analytics and diagnostic tools
Access a full range of service analytics and diagnostic tools with ease.
Carbon provides tools to run level 1 diagnostics and troubleshooting on your service, to assist your team and resolve issues fast.
From loopback tests to kicking your connection, to radius logs and connection status - everything can be tested in a single click.
You can even monitor real-time bandwidth and data usage, or CVC capacity at the local POI.
Up to $1,000 Credit on nbn® Enterprise Ethernet
Plans from 250Mbps and above are eligible for the new rebate. Order new services in Carbon today. Speak with your Partner Manager to learn more about renewing and custom orders.
Eligible for new and renewing Wholesale NBN Enterprise Ethernet services only. Renewing services must have a 36-month term extension and be ordered with a Partner Manager. 100Mbps plan rebate only available for Term Extension renewals. Ends 11:59pm AEDT 31/12/2026. Not available at all premises. See full terms and conditions for details (opens in a new tab).
Frequently asked questions about Carbon
Still unsure? Have a look through our most frequently asked questions, and please don't hesitate to reach out to our friendly support team if you don't see an answer to your question.