Accessibility is being good to people
No matter your needs, being good to people means making sure you are in control of your services. We have a range of accessibility options to help you make inquiries into your account, troubleshoot a problem, or even to simply close your account.
The quickest way to reach us is on the phone, but if that doesn't work, you can also try submitting a request form or chatting to our LiveChat team.
Get technical support via email
To best help us get you back up and running, include as much information as you can think of in your email, such as:
- What is the problem?
- When did the problem start?
- What have you already tried to fix the issue?
- How can we best contact you with a reply?
Please allow for 48 hours to receive a response.
Online self-help options available
Our website and the MyAussie® app allow you to perform the following account actions:
Update your personal details
Update your email accounts and billing address that appears on your receipts.
Manage payments
Pay an invoice; add, remove or change authorised contacts and/or add a payment plan.
Manage your services
Upgrade or downgrade your internet plan, add a new service for internet, VoIP (home phone) or mobile.
Run service tests and check outages
Run service tests to check your internet is working correctly and/or check current, recent, and future outages affecting your service.
Check your usage
View your current and past usage history (how many GBs per month are being downloaded) for internet and mobile plans.
Report a fault
Report a fault and read responses to your support tickets.