Carbon

Faster nbn® Fibre upgrades incoming for Wholesale

Faster NBN fibre upgrade ordering is coming soon to the Carbon portal for Wholesale partners. Faster NBN fibre upgrade ordering is coming soon to the You will be able to take advantage of a new provisioning process to upgrade eligible N...

Cisco Live 2023 Recap

That's a wrap for the 2023 edition of Cisco Live in Melbourne.   That's a wrap for the 2023 edition of Cisco Live in Melbourne. To everyone we met at our Aussie Convenience Store, thanks for stopping by!   To everyone we met at our Aussi...

How to send a password reset link to a user

Find the user and click ‘Edit’ Click ‘Send Password Reset Link’ Follow the steps in the email...

How do I add authorised contacts to my account?

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you ...

How do I change my internet or mobile plan?

Changing plans in MyAussie® Changing plans in MyAussie® MyAussie® makes it easy to increase or decrease your speeds and/or data for your internet or mobile plan. MyAussie® makes i...

Forgot password?

This article describes how you can retrieve or change your password. This article describes how you can retrieve or change your password. I have forgotten my password! I have forg...

What can an advocate and an authorised contact do on an account?

Advocates: Advocates: An advocate is someone that you nominate on your account that can speak to us on your behalf. They cannot make any changes to the account without the primary...

I don’t have access to my Carbon 2-Factor Authentication token

If you have lost your phone or got a new phone, then you’ll need to reset your 2-Factor Authentication. If you have lost your phone or got a new phone, then you’ll need to reset y...

Two-Factor Authentication

We take your privacy and security very seriously, which is why we use two-factor authentication to protect your account by adding another level of security to your account. We tak...

How to reset 2-Factor Authentication

You can reset your Carbon 2-Factor Authentication by resetting your password You can reset your Carbon 2-Factor Authentication by resetting your password To reset your password: T...