Getting Started

What is the best internet connection for a small business?

Your internet connection can make or break your business in today’s digital-first world. Your internet connection can make or break your business in today’s digital-first world. And the grace period of digital adoption is coming to an end....

How to switch internet providers in 5 easy steps

Switching internet providers can seem like a tricky process full of potholes and banana skins. The truth? You could be switched and internet surfing (cowabunga, dude!) in a couple of hours.     Switching internet providers can seem like a ...

Everything you need to know about mobile broadband

Looking for a portable alternative to a fixed-line internet connection for your home or office? Or a backup internet connection to keep you online if your fixed-line internet goes down? Mobile Broadband might be the solution for you. Look...

Can you keep your phone number when switching carriers? Yes, and it’s easier than you think.

Looking to switch mobile carriers and want to keep your number? Looking to switch mobile carriers and want to keep your number? The importance of networking and staying connected is business 101. In today’s mobile age, keeping your same ph...

Devices 101: modems v routers v modem routers

If your home is connected to the internet, then you’ve most likely got both a modem and a router – or even the 2-in-1 modem router – in your home. But what are these devices and what is their purpose? If your home is connected to the inter...

VoIP on the nbn®: A guide for businesses

The nbn® network has enabled Australian businesses to benefit from faster speeds and greater flexibility. With the nbn® network spread across most of the country, and ongoing upgrades set to improve the quality of the network , now is a g...

What is CGNAT?

Carrier-grade NAT (CGNAT, also known as large-scale NAT), is a method of sharing a single unique public IP address with multiple services to allow providers to extend their pool of usable IPv4 addresses. This means your modem or router wil...

The ASUS DSL-AC68U/ASUS 4G-AC68U Modem Router

The ASUS DSL-AC68U is a popular nbn® modem router that will also work with Opticomm connections. This product is both a modem and a Wi-Fi router, so you can use it without an addi...

How to prepare for your Fixed Wireless installation

There are some important things to have covered before you get your  nbn® Fixed Wireless  connection installed. Our pre-appointment checklist highlights some important stuff to c...

What speeds can I expect from my internet plan?

Aussie Broadband offers the largest range of nbn® and OptiComm speeds in Australia. Our different speed plans are labelled based on theoretical maximum speeds that can be ordered ...

Can I choose what date my service is connected at my new address?

Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earlie...

General email settings

This article provides the basic email settings required to set up your email account - these settings should apply to most popular mail apps and programs. This article provides t...

How to prepare for your FTTP installation

There are some important things to have covered before you get your  nbn® Fibre to the Premises connection installed. Our pre-appointment checklist highlights some important stu...

BYO Router Settings nbn® Guide

The day has arrived and your nbn® connection is now live. Exciting times! But before you can relax with a little Netflix, you do need to first set up your NBN-compatible modem/rou...

How long does it take to connect a broadband service?

To answer such a broad question – it depends, based on what’s installed at your house or building! To answer such a broad question – it depends, based on what’s installed at your ...

Netcomm NL1901ACV setup guide

To set up or troubleshoot your Aussie Broadband Netcomm NL1901ACV nbn® compatible modem check out the attached user guides. To set up or troubleshoot your Aussie Broadband Netcomm...

What are the standard porting hours if I wish to transfer my current number to Aussie Broadband?

The standard porting hours are as follows: The standard porting hours are as follows: Monday to Friday: 08:00am to 08:00pm Australian Eastern Standard Time Saturdays: 10:00am to 0...