Hosted Pbx

What is a hosted PBX/PABX and how does it work?

Are clients, partners and prospects constantly calling your mobile? Or the one office phone on your reception desk?  Are clients, partners and prospects constantly calling your mobile? Or the one office phone on your reception desk?  That'...

Everything you need to know about business phone systems

While there are more ways to communicate with your customers than ever before – thanks to the internet and social media – the standard phone system is still a communications lifeblood, and is essential to the success of any business. While...

What is the best phone system for a small business?

undefined Looking for a phone system for your small business? The new standard of phone connectivity is through the internet, utilising Voice over IP (VoIP) technology.  Looking for a phone system for your small business? The new standar...

Traditional phone vs hosted PBX – how do they compare for business?

Businesses today need voice communication systems to be scalable, cost-effective and reliable. However, it’s unlikely you’ll find those qualities in legacy telephone infrastructure. Businesses today need voice communication systems to be s...

SIP Trunks: Your ultimate guide to your business internet phone service

Landline phones are still as important as ever for businesses. Landline phones are still as important as ever for businesses. As legacy phone systems get phased out in favour of IP Telephony (internet-based phone systems), it's decision ti...

Hosted PBX - Voicemail - How to setup Voicemail to Email

This will show you how to setup voicemail to email on a user.  This Log in to the Manager Portal Click on the Users tab and click on the user that you want to enable voicemail t...

Hosted PBX - Voicemail – Enable Voicemail for a User

The following steps will show you how to enable voicemail for a User. The following steps will show you how to enable voicemail for a User. Using the top bar click on  Click on th...

Hosted PBX - Call Routing - Answering Rules

Log in to the Manager Portal Navigate to  Select the user to update Go to the Set the  To modify an existing rule, click the pencil icon next to it. To create a new rule, click ...

Hosted PBX - Call Routing - Configure Time of Day Routing

Time of Day (TOD) routing is used in place of call routing users to simplify call routing using time frames and answering rules. Time of Day (TOD) routing is used in place of call...

Call Queues – Create Intro Greeting for a Call Queue

The default behaviour of a Call Queue is to play the domain’s music on hold. It is possible to add a greeting in front of it so a caller will hear any important messages just befo...

Call Queues – Add Ringback to a Call Queue

When creating a call queue, the option to select ringback, instead of music on hold, is given. Once the queue is created, that option is no longer available. This will outline how...

Voicemails – Manage Voicemail Greetings

This will allow you to change your voicemail greeting. This Managing Via Phone undefined Managing Via Phone From your phone press the  Enter your  Press 6 for the  Press  Press ...

Other – Static & Dynamic Call Parking

This will outline how to create call parks and how to park using static or dynamic methods. This will outline how to create call parks and how to park using static or dynamic meth...

Fixing a VoIP phone with no dial tone

This article provides information for troubleshooting a phone that doesn't have a working dial tone sound. If your phone does not have dial tone when lifting the handset or receiv...

Call Routing Best Practices

This will outline some of the most common call routing configurations and our best practices for setting them up. This will outline some of the most common call routing configurat...