Phone

Can you keep your phone number when switching carriers? Yes, and it’s easier than you think.

Looking to switch mobile carriers and want to keep your number? Looking to switch mobile carriers and want to keep your number? The importance of networking and staying connected is business 101. In today’s mobile age, keeping your same ph...

Does your business still need a landline phone in 2024?

When someone asks you for your home phone number, you'd probably give them your mobile number (unless you don't want them to call you…). When someone asks you for your home phone number, you'd probably give them your mobile number (unless ...

Are 13 numbers a good investment for businesses?

Chances are, there's a 13 number stuck in your head. Maybe from a catchy ad jingle, or just because it's easy to remember. Chances are, there's a 13 number stuck in your head. Maybe from a catchy ad jingle, or just because it's easy to rem...

What is a softphone and why should your business use it?

Technology has allowed businesses to run in ways that seemed unimaginable only a short time ago. Technology has allowed businesses to run in ways that seemed unimaginable only a short time ago. But the more things change, the more things s...

3 ways to reduce your business telco costs (without reducing productivity)

To keep up with rising business costs, you've likely looked at ways to save on essential utilities - including your telco.  To keep up with rising business costs, you've likely looked at ways to save on essential utilities - including your...

How to set up a hybrid working model for your business

Recently, I've been dealing with a small but highly reputable professional services firm. And the experience has made me question what I knew about business' adoption of remote work/work-from-home and hybrid work. Recently, I've been deali...

Star Codes for VoIP

This is a list of our server-based star codes available for your VoIP. This is a list of our server-based star codes available for your VoIP....

Your VoIP service during an emergency

As VoIP requires an internet connection to function, it won’t work if you aren’t online or don’t have power. So unfortunately, there may be periods when the VoIP service is down. ...

What is the Integrated Public Number Database (IPND)?

Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the Integrated Public Number Database . Every phone service in Australia (includi...

Setting up voicemail for your VoIP home phone

Voicemail is offered at no additional cost – here’s some helpful tips to get set up. Voicemail is offered at no additional cost – here’s some helpful tips to get set up. If voicem...

What is VoIP?

VoIP or Voice over IP (Internet Protocol) is a telephony-based service which uses your Broadband internet connection to make and receive phone calls. Making use of the internet in...

Fixing a VoIP phone with no dial tone

This article provides information for troubleshooting a phone that doesn't have a working dial tone sound. If your phone does not have dial tone when lifting the handset or receiv...

Can I get Priority Assistance on my VoIP phone?

Priority Assistance is a service for residential customers who have (or have an individual at their residence who has been) diagnosed with a life-threatening medical condition. T...

Scam Calls – How to identify them?

Scam Calls are on the rise and it’s becoming increasingly difficult to decipher whether it’s real or a scam. This information section will list the most recent scam calls to keep ...

Free Crisis Numbers – All phone services

The following crisis numbers are available to call free from charges across all our voice services for customers. This includes Mobile, VoIP, Fixed Phones SIP Trunks, and Hosted P...

How do I relocate my phone (VoIP) number?

We recommend giving our Sales team a call on 1300 880 905 to organise the process of moving your number to a new address. Alternatively, you can also request a new local numbe...