Security And Privacy

Surfing MIA: private browsing explained

Have you ever made the grave error of casually researching a new appliance, only to find all the advertising across the internet desperately trying to sell you the latest and greatest toaster, complete with touchscreen and AI? It's only na...

The risks of public WiFi and how to protect yourself

What’s public Wi-Fi? What’s public Wi-Fi? Whether you’re scrolling TikTok at a café abroad or sending a last-minute email before boarding a flight, chances are you’ve probably connected to some form of public wi-fi. This is a network witho...

The Essential Eight explained

In February 2023, during a Cyber Security Roundtable , Prime Minister The Hon. Anthony Albanese said , "For businesses these days, cyber security is as important and essential as the shop having a lock on the door ".  In February 2023, du...

Phone scams: what to do and how to stay safe

Phone scams are nothing new, they’ve been around for decades. Unfortunately, they’re getting more sophisticated at manipulating people into handing over personal information or money. Phone scams are nothing new, they’ve been around for de...

Cyber security tips for small businesses

43% of Australians will never return to a business after a cyber attack.  43% of Australians will never return to a business after a cyber attack.  Let that sink in. Even if your business survives a cyber attack, you’re likely to be worse ...

What is Multi-Factor Authentication and why do I need it?

One of the best ways to protect yourself online is also one of the simplest: setting up Multi-Factor Authentication (MFA) for your accounts.   One of the best ways to protect yourself online is also one of the simplest: setting up Multi-Fa...

Scams 101: a guide to handling scams

Scams and phishing attempts come in many forms. It could be an SMS congratulating you for winning a prize in a competition you never entered or an email from the authorities asking you to pay a fine by gift cards.    Scams and phishing att...

What makes a strong password and how to make a good one

Passwords can be a pain to ponder. While it’s easy to pick a pet or child to base a password off of (we all know the favourite child), scammers and hackers have the technology to guess these password types relatively quickly.   Passwords c...

How to spot an email scam and protect yourself online

Email scams have been around for nearly as long as the internet, and unfortunately they are not going away any time soon. In fact, the trends show that they going to become more sophisticated as hackers and scammers better understand how t...

How to send a password reset link to a user

Find the user and click ‘Edit’ Click ‘Send Password Reset Link’ Follow the steps in the email...

What is the Integrated Public Number Database (IPND)?

Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the Integrated Public Number Database . Every phone service in Australia (includi...

How to change your Aussie Broadband password

Step 1 Step 1 Log in to your MyAussie ® account  using your user account details and password provided on signup. Log in to your Consideration note: If you unsure as to what y...

How do I add authorised contacts to my account?

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you ...

Silent Numbers

Use this service if you do not wish your number to be displayed when making calls. Your phone number will also not be recorded in public phone directories Use this service if you ...

Forgot password?

This article describes how you can retrieve or change your password. This article describes how you can retrieve or change your password. I have forgotten my password! I have forg...

What can an advocate and an authorised contact do on an account?

Advocates: Advocates: An advocate is someone that you nominate on your account that can speak to us on your behalf. They cannot make any changes to the account without the primary...

I don’t have access to my Carbon 2-Factor Authentication token

If you have lost your phone or got a new phone, then you’ll need to reset your 2-Factor Authentication. If you have lost your phone or got a new phone, then you’ll need to reset y...

How do I update my contact details?

Please note: The Primary contact and the Primary account owner cannot be modified via the MyAussie ® portal. This must be done formally using a ' Transfer of Ownership ' form...

Getting started with your eero Secure subscription

eero Secure adds security and safety services to your network, such as active threat protection and parental controls. It can also give you deeper insights into your network usage...