Troubleshooting

6 reasons why your nbn® connection is slow

One of the most common issues that customers come to us with is that they are experiencing slow internet. The truth is that there are multiple factors that can contribute to slow nbn® speeds, and the good news is that some can be fixed in ...

Why does my nbn® internet keep dropping out?

Yes, it’s happened again. Another movie binge halted by the wheel of buffering, or a meeting where all your colleagues have frozen. If you’re one of the 8.5 million Australian households connected to the nbn® but are still not getting the ...

Update on NBN provisioning issue 

undefined undefined On Monday night, 12 Aug 2024, NBN had a system issue affecting their ability to process new or changed service orders from all internet providers . At the time of publication, this incident is still ongoing, and NBN ar...

Configuring your router for IPv6

NetComm Modems & Routers NetComm Modems & Routers Changing NetComm settings to Dynamic IPv6 route : Changing NetComm settings to Login via Input your router username (default i...

NBN Backup Battery - Troubleshooting

During a power failure, the power supply with battery backup on your NTD will beep once and automatically switch over to backup battery power. During a power failure, the power su...

How do I enable international roaming?

We currently don’t offer international roaming. We currently don’t offer international roaming....

Why does my phone send multiple messages from a single SMS?

An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent. Additional SMS messages will appear separate...

Slow Speeds on FTTB/FTTN?

It’s disappointing to see slower speeds than expected on your connection. Don’t despair! There are several factors that can play into slow speeds.  This guide will help make the i...

Grandstream HT812 Setup Guide

Here’s a helpful setup guide for the Grandstream HT812. Here’s a helpful setup guide for the Grandstream HT812. Step 1 – Check list Step 1 – Check list Grandstream HT812 Power ada...

What is the call quality like on your home phone plans?

Our phone service is a premium product. You shouldn’t notice any difference in the quality of your phone calls. Our phone service is a premium product. You shouldn’t notice any di...

How to run a Ping Test

A ping test is a simple test that can show problems along the network path and is an essential step while troubleshooting speed and connection problems. A ping test is a simple t...

How to troubleshoot your internet connection with MyAussie

The MyAussie app offers you tools to help you diagnose issues to help restore your service.   The MyAussie app offers you tools to help you diagnose issues to help restore your se...

VPN Troubleshooting

We understand that more and more people are working from home right now and some are experiencing issues with their VPN. Before calling our fantastic customer service team, please...