Update on NBN provisioning issue

On Monday night, 12 Aug 2024, NBN had a system issue affecting their ability to process new or changed service orders from all internet providers. At the time of publication, this incident is still ongoing, and NBN are working a resolution.  

Why is this happening? 

NBN have assured us this issue is not related to any security concerns. We do not currently have an estimate from NBN on when this will be resolved. They are actively working on a resolution, and we will update impacted customers as soon as we can.  

What does that mean for me? 

If you ordered a new NBN service with any internet provider, or made a change to your existing service, your order is currently being held in the “Acknowledged” stage and will not be progressed until the issue has been resolved.  

This issue is impacting most connection types, except for Hybrid Fibre Coaxial (HFC) connections. 

If you have ordered a new NBN service with Aussie, you should have received an order confirmation email. Your order is in the NBN queue to be processed, and will progress to the next step once this issue has been resolved.

If you have an existing service that you wanted to make a change to – like a plan change – you will stay connected on your previous plan and have the same speeds.  

If you are in the midst of changing service provider, you will still be connected to your previous service provider. This issue impacts all service providers, and your existing service should be unaffected until your order is processed.  

Your order is still in the “queue”, and will be processed as soon as this issue is resolved.