Accounts and Billing Articles
Does Aussie Broadband charge any set-up fees?
Aussie Broadband does not directly charge any additional fees to start a residential-grade internet service. Aussie Broadband does not directly charge any additional fees to start...
Are there any fees associated with relocating?
Aussie Broadband does not charge a ‘relocation fee’ to move your service(s) to a new address. Aussie Broadband However, additional charges may be incurred in some circumstances...
Bereavement Support
We’re sorry for your loss and we would like to make it as easy as possible for you to manage their account. We’re sorry for your loss and we would like to make it as easy as possi...
Can I make an immediate payment on my bill?
Yes! Yes! If you would prefer to pay your invoice before the day it's due to be charged, you can make an immediate payment with a credit card through the MyAussie® app or webs...
Closing your account
Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing se...
Declined payment fees & late fees
What happens with a declined payment? Will I be charged a fee? What happens with a declined payment? Will I be charged a fee? A declined payment can occur for a number of reasons ...
Do I need to cancel services with my previous provider?
No one wants a surprise in the form of a bill, so it’s always best to call up your previous provider to cancel services. No one wants a surprise in the form of a bill, so it’s alw...
Do I need to contact my previous provider?
Yes, we recommend contacting them AFTER your service with us is up and running. This will give you the least downtime possible. Yes, we recommend contacting them Will my previo...
Enabling/disabling Dark Mode in MyAussie
The Dark Mode setting simply makes your MyAussie ® app appear darker. The In the Profile tab, at the bottom, you’ll see settings for Dark Mode under a heading that says A...
Forgot password?
This article describes how you can retrieve or change your password. This article describes how you can retrieve or change your password. I have forgotten my password! I have forg...