How to read your bill

Last Updated: Friday 24 Jan 2025

1. Billing period

This shows the length of time this invoice applies to. This will usually cover the month ahead. You will receive your invoice on the first day of the billing period.  

2. Amount due

This number represents the total amount due, including any new charges from this invoice, as well as any outstanding balances.  

3. Account summary

Shows a brief overview of this invoice and the previous 3 invoices. Here, you can see if any of these invoices are overdue.  

• Invoice breakdown: Summarises new charges for this invoice, and if there are any owing balances from previous invoices. 

• Last month: The amount that was due from the previous month, and if we’ve received payment for that amount.  

• Recent invoices: Glimpses of your last 2 invoices, including the invoice numbers, amounts due, and issue dates.  

4. Name, Address on account

Billing name and address associated with the account. 

5. Due date

The date that this invoice is due. The debit date refers to the date which we will attempt to debit the funds from your nominated payment method. 

Note: If you have previous invoices outstanding, they keep their own debit date. They will not be debited on the date of this invoice.  
 
If you pay this invoice before the debit date, we won’t attempt a payment.  

6. Account details

• Issue Date – the date the invoice is issued.  

• Invoice Number – the invoice’s unique number to identify and track your invoices.  

• Customer Number – the unique identification number for your account with us. This may be used when contacting our support team. 

• Payment Method – the method of payment used to pay on the debit date. 

7. How to pay

A summary of the process used to debit your payment. We will only debit the amount due in this invoice. Debit dates of any other outstanding invoices are not affected by this new invoice.

8. Payments, adjustments and new charges

A list of the services being billed. If there are any credits or discounts applied, it will show here.  

Next to any nbn® services, we will also include your Access Virtual Circuit (AVC) ID, used to represent your unique NBN service once it is connected.  
 
Opticomm customers will instead have an OAC ID. The OAC ID can be found on the MyAussie app.