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Accessibility options
We have a range of accessibility options to help you make inquiries into your account, troubleshoot a problem, or to close your account. Phone support is our preferred method of...
Aussie Broadband Router Firmware
Select your device from the list below: Select your device from the list below: NetComm NetComm NetComm NF20 CloudMesh NetComm NL19 CloudMesh NetComm NF18 CloudMesh NetComm NF18 A...
BYO Router Settings nbn® Guide
The day has arrived and your nbn® connection is now live. Exciting times! But before you can relax with a little Netflix, you do need to first set up your NBN-compatible modem/rou...
BYO Router Settings OptiComm Guide
The day has arrived and your OptiComm connection is now live. Exciting times! But before you can relax with a little Netflix, you do need to first set up your OptiComm-compatible ...
Can I choose what date my service is connected at my new address?
Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earlie...
Can I get a static IP address?
As the name suggests, a static IP is one that remains static. It does not change and is assigned manually to your device. By default, we use dynamic IP addresses and CGNAT ( C...
Can I get help setting up my self-installation kit?
If your address is FTTC or HFC and is classified by nbn® as a ‘Self Installation Address’, the customer can instead opt for a nbn® Professional Installation and have a technicia...
Can I get nbn® Home Superfast and Ultrafast speeds or a gigabit plan?
Aussie Broadband’s plans are based on the wholesale speed tiers available to providers. The Home Superfast plan has theoretical maximum download speeds up to 250Mbps (megabits p...
Can I get nbn® or OptiComm installed at a rental property?
Yes, you can! Yes, you can! However, you’ll need to get permission from the property owner or from the real estate agency you rent from before any alterations need to be made to...
Can I send emails via an open relay?
Email Support Port blocking Email Support Port blocking External Port blocking on Aussie Broadband’s network External Port blocking on Aussie Broadband’s network Blocked Ports Blo...