Fetch Black Screen of Death

Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing service. Please contact our support team on 1300 880 905 if you have any further questions.

Are you seeing a black screen when you turn on your Fetch TV?

Step 1:

Check the power source. Is the Fetch plugged into the power? Try testing another power socket, or try testing a power socket not on a surge protector.

Step 2:

Ensure you have the correct HDMI source on your television. Most televisions will have several inputs so make sure you’ve selected the correct HDMI input. Test another input on your television or try an alternate cable.

Step 3:

Call customer service on 1300 880 905 to try to reset the device.