How to perform a hard reset (factory reset)

Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing service. Please contact our support team on 1300 880 905 if you have any further questions.

Performing a hard reset or factory reset on your Fetch box will clear all settings and remove any recordings you currently have on your Fetch box.

To perform a hard reset on you Fetch box:

1. Turn off your Fetch TV box and wait at least 30 seconds, then turn it back on

2. As soon as your screen shows Preparing System, press Blue > Yellow > Green > Red on your remote

3. Keep pressing these buttons in the order above until you see the R or Paw light on the Fetch box start flashing red. This usually occurs after the screen turns off and on

4. Once the Fetch box restarts, you will need to enter your activation code and complete the setup process