How to perform a soft reset on your Fetch device

Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing service. Please contact our support team on 1300 880 905 if you have any further questions.

Performing a soft reset on your Fetch box clears all settings, but won’t remove any of your recordings.

To perform a soft reset on you Fetch box:

1. Turn off your Fetch TV box and wait for at least 30 seconds, then turn it back on

2. Within 2 minutes of restarting your Fetch box, press Red > Green > Yellow > Blue on your remote

3. Keep pressing these buttons in order until the R or Paw light on the Fetch box starts flashing red. This usually occurs after the screen turns off and on

4. Once the Fetch box restarts, you will need to enter your activation code and complete the setup process