Phone Articles
Can I get a home phone with my internet plan?
Yes! A phone is not required as part of your broadband plan, but you may have a Voice over Internet (Protocol, or ‘VoIP’) bundled with your services. VoIP is the technology th...
Allowing and Blocking Calls
This will outline how to allow and block calls to an extension in the Manager Portal. This will outline how to allow and block calls to an extension in the Manager Portal. Log in ...
BYO VoIP settings
If you have brought your own modem to use with Aussie Broadband, you will need to configure your VoIP to be compatible with our services. If you have brought your own modem to use...
Call Queues – Add Ringback to a Call Queue
When creating a call queue, the option to select ringback, instead of music on hold, is given. Once the queue is created, that option is no longer available. This will outline how...
Call Queues – Create Intro Greeting for a Call Queue
The default behaviour of a Call Queue is to play the domain’s music on hold. It is possible to add a greeting in front of it so a caller will hear any important messages just befo...
Call Routing Best Practices
This will outline some of the most common call routing configurations and our best practices for setting them up. This will outline some of the most common call routing configurat...
Call Routing Enable Call Forwarding
This article outlines how to turn call forwarding on or off for an extension via a phone or the manager portal. This article outlines how to turn call forwarding on or off for an...
Can I dial '190' numbers on my VoIP plan?
Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services. Unfortunately, we don’t support calls out to '190' numbers (also...
Can I get Priority Assistance on my VoIP phone?
Priority Assistance is a service for residential customers who have (or have an individual at their residence who has been) diagnosed with a life-threatening medical condition. T...
Can I keep my home phone/VoIP number?
In most cases, you will be able to transfer an existing home phone/VoIP number when transferring your service to us or moving house. We will do our very best to help you keep your...