Allowing & blocking calls on hosted PBX

Last Updated: Wednesday 17 Sept 2025

This is a guide for business customers to outline how to allow and block calls on a hosted PBX service to an extension in the Manager Portal.

1. Log in to the Manager Portal

2. Navigate to Users. Basic Users can navigate to Answering Rules and skip to step 5

3. Select the user to update

4. Go to the Answering Rules tab

5. Click Allow/Block

6. On the left, enter allowed numbers and click the + icon to add it to the list

NOTE: This allows callers to bypass Do Not Disturb and Call Screening. It does not specify numbers allowed to dial an extension.

• On the right, enter any blocked numbers and click the +icon to add it to the list

NOTE: Calls from blocked numbers will be dropped immediately.

• Once done adding numbers click Done