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Call Queues – Create Intro Greeting for a Call Queue

Last Updated: Tuesday 2 May 2023

The default behaviour of a Call Queue is to play the domain’s music on hold. It is possible to add a greeting in front of it so a caller will hear any important messages just before entering a Call Queue.

Require Intro MOH on the Queue

  1. Log in to the Manager Portal

  2. Navigate to Call Queues

    Add agent to call queue

  3. Click on the queue to modify

  4. Navigate to Pre Queue Options and set Require intro MOH to Yes

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  5. Click Save

Upload Intro Greeting to Call Queue

  1. To the right of the Call Queue, click on the Edit MOH button

  2. Click Settings

  3. Check Play introductory greeting

  4. Select Text-To-Speech, Upload, or Record

    • Text-To-Speech: Type in the desired message and choose a preferred voice. Users may select the play button to listen to the final result

    • Upload: Browse and upload a wav or mp3 file, enter a name in the description field

  5. Record: Enter an extension or phone number and name in the description field. Click Call. The PBX will call the entered number to record a message

  6. Click Save

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