Hosted PBX - Call Routing - Answering Rules
Last Updated: Invalid Date
Log in to the Manager Portal
Navigate to Users. Basic Users can navigate to Answering Rules and skip to step 5
Select the user to update
Go to the Answering Rules tab
Set the Ring for time. This is how long the user’s extension will ring when called
NOTE: 1 ring = 5 seconds. The standard time is 6 rings or 30 seconds.To modify an existing rule, click the pencil icon next to it. To create a new rule, click Add Rule
If creating a new rule, select a Time Frame
Configure the options as desired according to the Answering Rule Options
Click Save
To sort the rule, click and drag over the arrow icons
Click Save to Apply Changes
The current rule will then appear with a blue Active tag beside it
Answering Rule Options
| Option | Description |
|---|---|
| Enabled | Checked by default. If unchecked, the rule will be ignored and will display a black Disabled tag |
| Do Not Disturb | Automatically sends calls to voicemail without ringing |
| Call Screening | Requires callers to state their names before connecting. User is given the option to decline the call before answering |
| Call Forwarding: Always | Immediately forwards the call to the specified destination 24/7 |
| Call Forwarding: On Active | Forwards calls to the specified destination when the user is not on a call |
| Call Forwarding: When Busy | Forwards calls to the specified destination when the user is on a call NOTE: This feature is unavailable if simultaneous ring is enabled. |
| Call Forwarding: When Unanswered | Forwards calls to the specified destination after the ring for time is met. If unused, calls will forward to voicemail |
| Call Forwarding: When Offline | Forwards calls to the specified destination if all devices are offline |
| Simultaneous Ring | Ring multiple extensions, devices, or phone numbers simultaneously |
| Include user’s extension | Chooses whether to include own extension in simultaneous ring |
| Ring all user’s phones | Includes all registered devices belonging to the extensions specified. Otherwise, the user will have to note each device |
| Answer confirmation for offnet numbers | Requires cell phone numbers to press 1 if they answer to prevent calls going to offnet voicemail |
| Just ring user’s extension | Rings only the device registered to the user’s main phone |
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