Appointments

How to prepare for your FTTP installation

There are some important things to have covered before you get your  nbn® Fibre to the Premises connection installed. Our pre-appointment checklist highlights some important stuff to check so your appointment is done in a jiffy. There ar...

Will a technician appointment be needed?

A technician may need to visit if your new address: A technician may need to visit if your new address: Is being connected to the NBN network for the first time. Hasn’t had a phone line connected previously, or for a long period of time. H...

What is my Service Class and what does it mean?

The ‘Service Class’ (or ‘Property Class’ for OptiComm customers) for your location is a way for the network provider to categorise and define how the internet is delivered to your address and identify what stages of installation has be...