Carbon

How to send a password reset link to a user

Find the user and click ‘Edit’ Click ‘Send Password Reset Link’ Follow the steps in the email...

How do I add authorised contacts to my account?

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie® portal. This must be done formally using a “Transfer of Ownership” which you can obtain by speaking with our accounts team. Please note: ...

How do I change my internet or mobile plan?

Changing plans in MyAussie® Changing plans in MyAussie® MyAussie® makes it easy to increase or decrease your speeds and/or data for your internet or mobile plan. MyAussie® makes it easy to increase or decrease your speeds and/or data for y...

Forgot password?

This article describes how you can retrieve or change your password. This article describes how you can retrieve or change your password. I have forgotten my password! I have forgotten my password! Retrieving your password for either your ...

What can an advocate and an authorised contact do on an account?

Advocates: Advocates: An advocate is someone that you nominate on your account that can speak to us on your behalf. They cannot make any changes to the account without the primary account holder being present and agreeing. An advocate is s...

I don’t have access to my Carbon 2-Factor Authentication token

If you have lost your phone or got a new phone, then you’ll need to reset your 2-Factor Authentication. If you have lost your phone or got a new phone, then you’ll need to reset your 2-Factor Authentication. To reset your 2-Factor Authenti...

Two-Factor Authentication

We take your privacy and security very seriously, which is why we use two-factor authentication to protect your account by adding another level of security to your account. We take your privacy and security very seriously, which is why we ...

How to reset 2-Factor Authentication

You can reset your Carbon 2-Factor Authentication by resetting your password You can reset your Carbon 2-Factor Authentication by resetting your password To reset your password: To reset your password: Find the user and click ‘Edit’ Click ...

Faster nbn® Fibre upgrades incoming for Wholesale

Faster NBN fibre upgrade ordering is coming soon to the Carbon portal for Wholesale partners. Faster NBN fibre upgrade ordering is coming soon to the You will be able to take a...

Cisco Live 2023 Recap

That's a wrap for the 2023 edition of Cisco Live in Melbourne.   That's a wrap for the 2023 edition of Cisco Live in Melbourne. To everyone we met at our Aussie Convenience Stor...