Enterprise And Government

How to apply custom configurations to my business hardware

You can only apply custom configurations to your business hardware if you opt in to rent our managed Cisco 1100 series supplied router, which our technical support team can assist with applying custom configurations to suit your business r...

Do you offer business and corporate broadband?

Aussie Broadband offers a range of business and enterprise plans. With business-dedicated features and customer support, our plans are designed for businesses that need a mission-critical connection. We offer different speeds and service l...

Do I need a Bronze, Silver or Gold support package with my nbn® service?

Choosing between Gold, Silver or Bronze support depends on your business requirements. Choosing between Gold, Silver or Bronze support depends on your business requirements. All support packages include our Australian-based enterprise supp...

Declined payment fees & late fees

What happens with a declined payment? Will I be charged a fee? What happens with a declined payment? Will I be charged a fee? A declined payment can occur for a number of reasons from lost or stolen cards, expired cards, bank errors, and i...

What is a SAG?

SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your NBN service up and running with minimal disruption - else we pay you a percentage rebate back on your monthly service cost in the event of unschedule...

How to send a facsimile using Fax2Email

The following steps will guide you through sending a fax (facsimile) by email using the Fax2Email service. The following steps will guide you through sending a fax (facsimile) by email using the Open a new email message in any email pro...

What are the key features of your business and corporate mobile plans?

Aussie Broadband’s Mobile service is a post-paid ‘SIM Only’ mobile phone service. You will need to already own an unlocked mobile phone handset to use this service. Click here to view our mobile call rates Aussie Broadband’s Mobile servic...

Will a technician appointment be needed?

A technician may need to visit if your new address: A technician may need to visit if your new address: Is being connected to the NBN network for the first time. Hasn’t had a phone line connected previously, or for a long period of time. H...

What is an eSLA?

eSLA stands for Enhanced Service Level Agreement and refers to NBN’s commitment to providing a higher level of support by having faster rectification on faults within a specified timeframe. eSLA stands for This is essential for busin...

The Essential Eight explained

In February 2023, during a Cyber Security Roundtable , Prime Minister The Hon. Anthony Albanese said , "For businesses these days, cyber security is as important and essential as...

A guide to the nbn's eSLAs

If you depend on connectivity to do business, you’ll benefit from an enhanced Service Level Agreement (eSLA). If you depend on connectivity to do business, you’ll benefit from an ...

Do I need 4G LTE failover on my nbn® service?

If you rely on the internet to connect your business, downtime comes at a cost. If you rely on the internet to connect your business, downtime comes at a cost. What if your Point ...

Cisco Live 2023 Recap

That's a wrap for the 2023 edition of Cisco Live in Melbourne.   That's a wrap for the 2023 edition of Cisco Live in Melbourne. To everyone we met at our Aussie Convenience Stor...

What is Low and High CoS for nbn® Enterprise Ethernet?

If you're looking for nbn® Enterprise Ethernet , you've likely come across high and low CoS or Class of Service. In this article, we'll explain what Class of Service means for y...

NBN Fibre to the Premises vs Enterprise Ethernet: What’s the difference?

Fibre optic cables are currently the fastest technology we have for delivering an internet connection. As nbn™ Fibre to the Premises (FTTP) and nbn™ Enterprise Ethernet both use t...