Hardware

How to apply custom configurations to my business hardware

You can only apply custom configurations to your business hardware if you opt in to rent our managed Cisco 1100 series supplied router, which our technical support team can assist with applying custom configurations to suit your business r...

NBN Backup Battery - Troubleshooting

During a power failure, the power supply with battery backup on your NTD will beep once and automatically switch over to backup battery power. During a power failure, the power supply with battery backup on your NTD will beep once and auto...

Grandstream HT812 Setup Guide

Here’s a helpful setup guide for the Grandstream HT812. Here’s a helpful setup guide for the Grandstream HT812. Step 1 – Check list Step 1 – Check list Grandstream HT812 Power adapter (comes with the Grandstream HT812) Ethernet cable (come...

What modem/router do I need for OptiComm?

OptiComm will have already provided your premise with an OptiComm Connection Box, which acts as a modem. You will need to connect/purchase a router which will then distribute the connection via WiFi. OptiComm will have already provided you...

Troubleshooting dropouts on FTTN/FTTB/FTTC

This guide will help troubleshoot dropouts on FTTN/FTTB/FTTC nbn® connection. This guide will help troubleshoot dropouts on FTTN/FTTB/FTTC nbn® connection. What is a dropout? What is a dropout? Dropouts occur when your device loses connect...

Aussie Broadband Router Firmware

Select your device from the list below: Select your device from the list below: NetComm NetComm NetComm NF20 CloudMesh NetComm NL19 CloudMesh NetComm NF18 CloudMesh NetComm NF18 ACV Google Google Google Nest devices will automatically chec...

NF18MESH Setup Guide

A photo on a transparent background of the NetComm NF18 CloudMesh Gateway Modem Router The NetComm NF18MESH is a WiFi router and modem with NBN (VDSL2) compatibility. undefined Your Aussie Broadband NF18MESH should come fully configured ...

How to ensure your service is disconnected correctly

When getting ready to move house and disconnect your current service, there’s a few things to keep in mind before you pack everything up. When getting ready to move house and disconnect your current service, there’s a few things to keep in...

How to remove an FTTC NCD from your FTTN service, and connect your modem/router correctly

Currently, the Fibre to the Curb (FTTC) nbn® connection box (network connection device – NCD) you are using is acting like a modem for your Fibre to the Node (FTTN) service. These connection boxes are designed to work with FTTC service, no...

Working from Home FAQ

Working from home (WFH) doesn’t need to be frustrating, hair-pulling, or migraine-inducing. We’re here to help calm those turbulent waters for a smooth sailing WFH experience with 4 simple tips. Working from home (WFH) doesn’t need to be f...

What is 6GHz Wi-Fi and do you need it?

We get it – it’s hard to keep up with every new bit of tech that is released. But a new concept you may have heard of is 6GHz Wi-Fi (or Wi-Fi 6E).   We get it – it’s hard to keep ...

Is your modem compatible with the NBN?

You may have seen the terms ‘NBN ready’ and ‘NBN compatible’ used to market some modems and routers. If you’ve been wondering to yourself, “is my modem compatible with NBN?” – the...

Do I need 4G LTE failover on my nbn® service?

If you rely on the internet to connect your business, downtime comes at a cost. If you rely on the internet to connect your business, downtime comes at a cost. What if your Point ...

Streaming left you screaming? Here’s some helpful tips

 Mobiles, desktop PCs, smart TVs, you name it – no matter the device, no one wants to be interrupted while streaming your favourite movie or TV show.    Mobiles, desktop PCs, smar...

What is CGNAT?

Carrier-grade NAT (CGNAT, also known as large-scale NAT), is a method of sharing a single unique public IP address with multiple services to allow providers to extend their pool o...

What is a guest network and how to set one up

When friends or family visit and ask “What’s your Wi-Fi password?”, the natural move is to give them access to your main network. But did you know there’s a better option that hel...