Hosted Pbx

Hosted PBX - Voicemail - How to setup Voicemail to Email

This will show you how to setup voicemail to email on a user.  This Log in to the Manager Portal Click on the Users tab and click on the user that you want to enable voicemail to email on Click the  Scroll down and click on  Click on  E...

Hosted PBX - Voicemail – Enable Voicemail for a User

The following steps will show you how to enable voicemail for a User. The following steps will show you how to enable voicemail for a User. Using the top bar click on  Click on the Edit icon next to the User you wish to modify, then select...

Hosted PBX - Call Routing - Answering Rules

Log in to the Manager Portal Navigate to  Select the user to update Go to the Set the  To modify an existing rule, click the pencil icon next to it. To create a new rule, click If creating a new rule, select a  Configure the options as d...

Hosted PBX - Call Routing - Configure Time of Day Routing

Time of Day (TOD) routing is used in place of call routing users to simplify call routing using time frames and answering rules. Time of Day (TOD) routing is used in place of call routing users to simplify call routing using time frames an...

Call Queues – Create Intro Greeting for a Call Queue

The default behaviour of a Call Queue is to play the domain’s music on hold. It is possible to add a greeting in front of it so a caller will hear any important messages just before entering a Call Queue. The default behaviour of a Call Qu...

Call Queues – Add Ringback to a Call Queue

When creating a call queue, the option to select ringback, instead of music on hold, is given. Once the queue is created, that option is no longer available. This will outline how to add ringback if music on hold is selected at creation. W...

Voicemails – Manage Voicemail Greetings

This will allow you to change your voicemail greeting. This Managing Via Phone undefined Managing Via Phone From your phone press the  Enter your  Press 6 for the  Press  Press  Record your greeting and press Press  Hang up the call Mana...

Other – Static & Dynamic Call Parking

This will outline how to create call parks and how to park using static or dynamic methods. This will outline how to create call parks and how to park using static or dynamic methods. Create a Call Park Create a Call Park Navigate to  Clic...

Fixing a VoIP phone with no dial tone

This article provides information for troubleshooting a phone that doesn't have a working dial tone sound. If your phone does not have dial tone when lifting the handset or receiver, several steps can be taken to rectify this. This article...

Call Routing Best Practices

This will outline some of the most common call routing configurations and our best practices for setting them up. This will outline some of the most common call routing configurations and our best practices for setting them up. Scenario #1...