Internet

General email settings

This article provides the basic email settings required to set up your email account - these settings should apply to most popular mail apps and programs. This article provides the basic email settings required to set up your email accoun...

Will I be notified if there's an outage?

Aussie Broadband offers a number of ways of which we can update customers about outages on their services. Aussie Broadband offers a number of ways of which we can update customers about outages on their services. We publish all outages an...

Setting up email on Outlook (Microsoft 365)

This article provides the steps required to successfully setup your email account in Outlook (Microsoft 365 version) on a Windows PC. This article provides the steps required to successfully setup your email account in If you're using a...

What is included in my broadband plan?

All Aussie Broadband internet services come with the following inclusions as standard. For more information, we recommend reading the Critical Information Summary for the plan or service you’ve signed up to. All Aussie Broadband internet...

NF18MESH Setup Guide

A photo on a transparent background of the NetComm NF18 CloudMesh Gateway Modem Router The NetComm NF18MESH is a WiFi router and modem with NBN (VDSL2) compatibility. undefined Your Aussie Broadband NF18MESH should come fully configured ...

Why is my WiFi slow or dropping out?

It's frustrating when Netflix keeps buffering due to WiFi slow speeds or dropouts. WiFi Interference may be a likely cause. This guide will help you troubleshoot common WiFi problems. All routers operate on the 2.4GHz frequency. There are ...

Port Forwarding and CGNAT

Does Aussie broadband use CGNAT?   Does Aussie broadband use CGNAT? Yes – CGNAT (Carrier-Grade Network Address Translation) is used on our broadband services and is typically enabled by default. This means that your public-facing IP addr...

How much download speed does streaming use?

A great way to measure what speed you need for your internet plan is to consider the speed requirements for the online services that you use. A great way to measure what speed you need for your internet plan is to consider the speed requir...

What are the contract terms for Aussie Broadband’s internet plans?

We’re proud to say that we have no lock-in contracts ! All residential broadband services are available on a month-to-month agreement only. We’re proud to say that we have Contracts may be available on some select Business services where...

Will a technician appointment be needed?

A technician may need to visit if your new address: A technician may need to visit if your new address: Is being connected to the NBN network for the first time. Hasn’t had a phone line connected previously, or for a long period of time. H...

What is OptiComm internet?

Opticomm is one of Australia’s largest alternatives to the National Broadband Network (nbn®). They build, operate, and maintain their own fixed line telecommunications network.  O...

NBN speeds explained

At Aussie Broadband, we offer a range of speed tiers on our nbn® plans. Each tier has a maximum upload and download speed, measured in Megabits per second (Mbps). Although there a...

What is the best internet connection for a small business?

Your internet connection can make or break your business in today’s digital-first world. Your internet connection can make or break your business in today’s digital-first world. A...

What is 6GHz Wi-Fi and do you need it?

We get it – it’s hard to keep up with every new bit of tech that is released. But a new concept you may have heard of is 6GHz Wi-Fi (or Wi-Fi 6E).   We get it – it’s hard to keep ...

Why your business needs a static IP address

Our business internet plans all come with a free static IP address. Here's why: Our business internet plans all come with a free static IP address. Here's why: There's never been ...

Aussie Broadband’s Black Friday Picks of 2023

Whether you’re getting some early Christmas shopping in, finally pulling the trigger on that big purchase you’ve been eyeing up, or doing some routine retail therapy, it’s hard to...

The risks of public WiFi and how to protect yourself

What’s public Wi-Fi? What’s public Wi-Fi? Whether you’re scrolling TikTok at a café abroad or sending a last-minute email before boarding a flight, chances are you’ve probably con...

How to switch internet providers in 5 easy steps

Switching internet providers can seem like a tricky process full of potholes and banana skins. The truth? You could be switched and internet surfing (cowabunga, dude!) in a couple...

Which is the best nbn® plan for me?

There are more choices in nbn® plans than ever before but picking one that suits you can be daunting. There are more choices in nbn® plans than ever before but picking one that su...

Moving home? How to easily relocate your internet

Whether renting or buying, we get that moving into a new home is stressful. Worse still is collapsing on the new sofa you bought off Facebook Marketplace, only to realise you have...