Internet

General email settings

undefined undefined This article provides the basic email settings required to set up your Aussie Broadband email account. This article provides the basic email settings required to set up your Aussie Broadband email account. Select your...

Will I be notified if there's an outage?

At Aussie Broadband, we have always taken pride in letting our customers know when there is something that is affecting their service. We will continue to commit to communicating with you during a major outage and significant local outages...

What is AVC and why does it matter?

An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn ® connection.  An Every nbn service has its own AVC ID. It’s a 15-character code that starts with AVC , followed by 12 numbers. For example, ‘AVC1...

What is included in my broadband plan?

All Aussie Broadband internet services come with the following inclusions as standard. For more information, we recommend reading the Critical Information Summary for the plan or service you’ve signed up to. All Aussie Broadband internet...

NF18MESH Setup Guide

A photo on a transparent background of the NetComm NF18 CloudMesh Gateway Modem Router This guide is for setting up either the Netcomm NF18Mesh, or the Netcomm NF18ACV. undefined If you’d like to update the firmware of your Netcomm, you ca...

Port Forwarding and CGNAT

Does Aussie broadband use CGNAT?   Does Aussie broadband use CGNAT? Yes – CGNAT (Carrier-Grade Network Address Translation) is used on our broadband services and is typically enabled by default. This means that your public-facing IP addr...

How much download speed does streaming use?

A great way to measure what speed you need for your internet plan is to consider the speed requirements for the online services that you use. A great way to measure what speed you need for your internet plan is to consider the speed requir...

What are the contract terms for Aussie Broadband’s internet plans?

We’re proud to say that we have no lock-in contracts ! All residential broadband services are available on a month-to-month agreement only. We’re proud to say that we have Contracts may be available on some select Business services where...

How do I upgrade to a Multi-Gigabit NBN plan?

If you select our Fibre to the Premises (FTTP) 2000/200Mbps, or Hybrid Fibre Coaxial (HFC) 2000/100Mbps plans, and currently use an older model of NBN connection box, (pictured below), you will require an upgrade. If you select our Fibre t...

Will a technician appointment be needed?

A technician may need to visit if your new address: A technician may need to visit if your new address: Is being connected to the NBN network for the first time. Hasn’t had a phone line connected previously, or for a long period of time. H...