Internet Speed

What speeds can I expect from my internet plan?

Aussie Broadband offers the largest range of nbn® and OptiComm speeds in Australia. Our different speed plans are labelled based on theoretical maximum speeds that can be ordered by Aussie Broadband on a wholesale level from nbn® or OptiCo...

Service Test options available in MyAussie

Here’s a guide to the tests available to you and a basic outline of what each one does. Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! undefined I...

Slow Speeds on FTTB/FTTN?

It’s disappointing to see slower speeds than expected on your connection. Don’t despair! There are several factors that can play into slow speeds.  This guide will help make the investigation process a little easier. It’s disappointing to ...

Can I get nbn® Home Superfast and Ultrafast speeds or a gigabit plan?

Aussie Broadband’s plans are based on the wholesale speed tiers available to providers. The Home Superfast plan has theoretical maximum download speeds up to 250Mbps (megabits per second) and the Home Ultrafast plan has top speeds up t...

How to run a Ping Test

A ping test is a simple test that can show problems along the network path and is an essential step while troubleshooting speed and connection problems. A ping test is a simple test that can show problems along the network path and is an ...

How to report a fault in MyAussie

First, head over to the To report a fault, head to the Once you’ve selected Once you’ve raised the new fault, a member of our team will get in contact with you via MyAussie® to help, so make sure you check back for any updates....

How can I get a faster internet plan?

As of May 2021, select nbn® areas have become eligible for a free upgrade to Fibre to the Premises (FTTP) technology. You can check your eligibility on our website to find out more! As of May 2021, select nbn® areas have become eligibl...

What factors can affect the speed of my NBN internet connection?

When connected on a service with a higher plan speed, you shouldn't expect that everything you download or stream will always be at the maximum speed of your plan. When connected on a service with a higher plan speed, you shouldn't expect ...

Improving slow internet speeds

Are you experiencing slow or degraded internet speeds? We have some solutions that may help improve your download or upload speeds. Are you experiencing slow or degraded internet speeds? We have some solutions that may help improve your do...

How do I run a speed test?

Need to run a speed test but aren’t sure where to go? Need to run a speed test but aren’t sure where to go? We provide our very own speed test. The bonus to using our test is that your results get recorded to your account. This is extremel...

NBN speeds explained

At Aussie Broadband, we offer a range of speed tiers on our nbn® plans. Each tier has a maximum upload and download speed, measured in Megabits per second (Mbps). Although there a...

Which NBN connection type is the best?

Not all nbn® (NBN) connection types are equal, and you can’t always control what you have at home. Knowing the options available will help you to find the right plan and ISP (Inte...

Price Reductions on High Speed Tiers

Aussie Broadband recently reduced pricing on several high speed tier plans. Aussie Broadband recently reduced pricing on several high speed tier plans. Price reductions are now in...

Which is the best nbn® plan for me?

There are more choices in nbn® plans than ever before but picking one that suits you can be daunting. There are more choices in nbn® plans than ever before but picking one that su...

Gigabit speeds for all Australians – is this a fantasy?

Over the last few years, gigabit internet plans have become increasingly available - and cheaper. With the growing need for high-speed broadband, gigabit internet's time as " the ...

FTTP vs FTTN vs FTTC: NBN connections explained

If you’ve been looking at nbn™ plans, then you’ve probably come across terms ‘FTTN’, ‘FTTP’, and ‘FTTC.’ So what’s the difference between them, and will FTTC speeds and performanc...

Why upgrade to fibre? Not all NBN connections are created equal

Internet is internet, yea? Well, not quite. You could have all the best equipment available on the market today, but there’s one thing that could be holding you back from achievin...

How do I choose the fastest nbn® plan?

Jump to Jump to Why you won’t get those maximum nbn® speeds Why choosing an ISP matters for nbn® speed Finding the right ISP to deliver fast internet One of the most convenient th...

How much does the nbn® cost?

The nbn® has become the standard way that Australians access internet services. As it’s been installed across Australia, it has replaced the existing telecommunications infrastruc...

What is network redundancy and why does it matter?

We all rely on our tech, all day every day. We also understand that sometimes things go wrong. It’s important that, in those instances, we are prepared with alternatives to be abl...