Mobile

What is the Integrated Public Number Database (IPND)?

Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the Integrated Public Number Database . Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the ...

Mobile International Call Rates

For all Aussie Broadband mobile plans, calls from Australia to overseas will be charged the below rates. Once your plan's international call credit is used, you will be charged on a Pay-as-you-go (PAYG) basis. For all Aussie Broadband mob...

Can I bring my current phone number across to Aussie Broadband?

Yes! Once you have received your SIM, you will have the option to bring your current number over to us. During the SIM activation process , you may provide your current number for porting. Yes! Once you have received your SIM, you will ha...

The Emergency Call Service (ECS) Determination and incompatible mobile devices

To ensure Australians can access emergency services when they need it, the Australian Communications and Media Authority (ACMA) has laid down rules requiring carriers to block incompatible mobile phones that can't reach Triple Zero. You ca...

What’s the difference between international roaming and international direct dialling?

International mobile roaming (IMR) – or just international roaming – is the ability to make calls, send SMS’, and use data while outside of Australia. When you use international roaming, it uses a different data balance than your regular ...

What are international mobile roaming destinations and zones?

Jump to: Jump to: Zones Destinations PAYG rates How to view international roaming zones in MyAussie Zones Zones Overseas destinations are grouped into “zones”, with each zone having different international mobile roaming (IMR) inclusions...

Data usage information

Important information about data usage on a mobile plan Important information about data usage on a mobile plan The information in the data usage notification may be up to 48 hours old The usage notification does not include calls or SMSs,...

Free Crisis Numbers – All phone services

The following crisis numbers are available to call free from charges across all our voice services for customers. This includes Mobile, VoIP, Fixed Phones SIP Trunks, and Hosted PABX. The following crisis numbers are available to call free...