Moving

Closing your account

Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing service. Please contact our support team on 1300 880 905 if yo...

Can I choose what date my service is connected at my new address?

Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earliest Connection Date - which means we won't start trying to co...

Can I get nbn® or OptiComm installed at a rental property?

Yes, you can! Yes, you can! However, you’ll need to get permission from the property owner or from the real estate agency you rent from before any alterations need to be made to the property (such as installing a network point or any cab...

What is AVC and why does it matter?

An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn ® connection.  An Every nbn service has its own AVC ID. It’s a 15-character code that starts with AVC , followed by 12 numbers. For example, ‘AVC1...

Can I keep my home phone/VoIP number?

In most cases, you will be able to transfer an existing home phone/VoIP number when transferring your service to us or moving house. We will do our very best to help you keep your existing phone number - this is formally known as porting ...

How to ensure your service is disconnected correctly

When getting ready to move house and disconnect your current service, there’s a few things to keep in mind before you pack everything up. When getting ready to move house and disconnect your current service, there’s a few things to keep in...

What if I’m going on an extended holiday?

We understand that you want to keep costs low if you're not going to be home for a while. We understand that you want to keep costs low if you're not going to be home for a while. You may downgrade to a cheaper plan or cancel your servic...

How long will it take to port my phone number?

Most phone numbers will take between 4 to 6 business days to complete the porting process. It is recommended that you do not cancel your existing service until your new service is up and running. Cancelling your existing service too soon ...

Do I need someone at home during my installation appointment?

Yes – if you have an appointment to get the internet installed or fixed, someone over the age of 18 needs to be there for the whole appointment . Yes – if you have an appointment to get the internet installed or fixed, If you’re unable t...

Are there any fees associated with relocating?

Aussie Broadband does not charge a ‘relocation fee’ to move your service(s) to a new address. Aussie Broadband However, additional charges may be incurred in some circumstances, such as moving into a newly developed property, or where y...