Phone Systems

Hosted PBX - Voicemail - How to setup Voicemail to Email

This will show you how to setup voicemail to email on a user.  This Log in to the Manager Portal Click on the Users tab and click on the user that you want to enable voicemail to email on Click the  Scroll down and click on  Click on  E...

Hosted PBX - Voicemail – Enable Voicemail for a User

The following steps will show you how to enable voicemail for a User. The following steps will show you how to enable voicemail for a User. Using the top bar click on  Click on the Edit icon next to the User you wish to modify, then select...

Can I dial '190' numbers on my VoIP plan?

Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services. Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services....

What is the Integrated Public Number Database (IPND)?

Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the Integrated Public Number Database . Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the ...

How to add/switch a mobile plan

Download the Once logged in, select When you see the overview of all your current services, select Select Fill in your desired plan and details then hit If you wish to order more SIM cards, please repeat this process....

Why does my phone send multiple messages from a single SMS?

An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent. Additional SMS messages will appear separately on your bill if this happens. An SMS is restricted to 160...

Setting up voicemail for your VoIP home phone

Voicemail is offered at no additional cost – here’s some helpful tips to get set up. Voicemail is offered at no additional cost – here’s some helpful tips to get set up. If voicemail isn’t already activated for your service, you will need ...

Grandstream HT812 Setup Guide

Here’s a helpful setup guide for the Grandstream HT812. Here’s a helpful setup guide for the Grandstream HT812. Step 1 – Check list Step 1 – Check list Grandstream HT812 Power adapter (comes with the Grandstream HT812) Ethernet cable (come...

What is the call quality like on your home phone plans?

Our phone service is a premium product. You shouldn’t notice any difference in the quality of your phone calls. Our phone service is a premium product. You shouldn’t notice any difference in the quality of your phone calls....

Hosted PBX - Call Routing - Answering Rules

Log in to the Manager Portal Navigate to  Select the user to update Go to the Set the  To modify an existing rule, click the pencil icon next to it. To create a new rule, click If creating a new rule, select a  Configure the options as d...

VoIP on the nbn®: A guide for businesses

The nbn® network has enabled Australian businesses to benefit from faster speeds and greater flexibility. With the nbn® network spread across most of the country, and ongoing upg...

Does your business still need a landline phone in 2024?

When someone asks you for your home phone number, you'd probably give them your mobile number (unless you don't want them to call you…). When someone asks you for your home phone ...

What is a hosted PBX/PABX and how does it work?

Are clients, partners and prospects constantly calling your mobile? Or the one office phone on your reception desk?  Are clients, partners and prospects constantly calling your mo...

What is a tier 1 voice provider

Aussie Broadband is one of an exclusive group of tier 1 voice providers. Our tier 1 voice status follows Over the Wire's carrier interconnect project . Aussie Broadband is one of...

What is the best phone system for a small business?

undefined Looking for a phone system for your small business? The new standard of phone connectivity is through the internet, utilising Voice over IP (VoIP) technology.  Looking...

Are 13 numbers a good investment for businesses?

Chances are, there's a 13 number stuck in your head. Maybe from a catchy ad jingle, or just because it's easy to remember. Chances are, there's a 13 number stuck in your head. May...

Traditional phone vs hosted PBX – how do they compare for business?

Businesses today need voice communication systems to be scalable, cost-effective and reliable. However, it’s unlikely you’ll find those qualities in legacy telephone infrastructur...

What is a softphone and why should your business use it?

Technology has allowed businesses to run in ways that seemed unimaginable only a short time ago. Technology has allowed businesses to run in ways that seemed unimaginable only a s...

SIM-Only plans: What are they, and why are people making the switch

When it comes to choosing a mobile phone plan, there are countless options out there. Providers offer an array of deals to suit anyone from light users to data-hungry consumers.  ...