Residential

What speeds can I expect from my internet plan?

Aussie Broadband offers the largest range of nbn® and OptiComm speeds in Australia. Our different speed plans are labelled based on theoretical maximum speeds that can be ordered by Aussie Broadband on a wholesale level from nbn® or OptiCo...

Can I choose what date my service is connected at my new address?

Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earliest Connection Date - which means we won't start trying to co...

Setting up Voicemail

To get access to your voicemail: To get access to your voicemail: Dial 321 and press call/send. Follow the Tutorial Prompts. Customise your PIN and Name. Complete the tutorial to ensure your voicemail box is properly set up. Your diversion...

Setting up email on a macOS computer

This article provides the steps required to successfully setup your email account in Mac Mail . This article provides the steps required to successfully setup your email account in Open the Mail app on your Mac and click on Select Ente...

Your VoIP service during an emergency

As VoIP requires an internet connection to function, it won’t work if you aren’t online or don’t have power. So unfortunately, there may be periods when the VoIP service is down.    If you need your phone service during emergencies If you ...

Is Fetch available on any plan?

No, Fetch uses a considerable amount of data, so it’s only available on our unlimited plans. No, Fetch uses a considerable amount of data, so it’s only available on our ...

Can I get nbn® or OptiComm installed at a rental property?

Yes, you can! Yes, you can! However, you’ll need to get permission from the property owner or from the real estate agency you rent from before any alterations need to be made to the property (such as installing a network point or any cab...

Will I be notified if there's an outage?

Aussie Broadband offers a number of ways of which we can update customers about outages on their services. Aussie Broadband offers a number of ways of which we can update customers about outages on their services. We publish all outages an...

Setting up email on Outlook (Microsoft 365)

This article provides the steps required to successfully setup your email account in Outlook (Microsoft 365 version) on a Windows PC. This article provides the steps required to successfully setup your email account in This version is t...

Paying a bill in MyAussie

Paying a bill (invoice) using the MyAussie ® app or webite is easy. Paying a bill (invoice) using the Once you're logged in, select the service you wish to change, then tap or click the Billing tab. Once you're logged in, select the s...

What is 6GHz Wi-Fi and do you need it?

We get it – it’s hard to keep up with every new bit of tech that is released. But a new concept you may have heard of is 6GHz Wi-Fi (or Wi-Fi 6E).   We get it – it’s hard to keep ...

Which NBN connection type is the best?

It’s difficult to know all the different NBN connection types. FTTC, HFC, MCG – what do they all mean?   It’s difficult to know all the different NBN connection types. FTTC, HFC, ...

Making the most of your entertainment with Fetch

There are so many options for TV and streaming today that it can be hard to keep track of everything you want to watch. Fetch will help you simplify your home entertainment. There...

Aussie Fibre rollout and what it means for you

As we come close to completing our Aussie Fibre network build, we’ve had lots of questions about how it affects our customers and their services – particularly because you may hav...

The 12 Best Video Calling Apps for Australians

Gone are the days of stirring, pixelated and jumpy video chat. High speed nbn is now making it easier than ever for people to connect face-to-face over their phones, tablets and...

Business internet vs home internet: What’s right for you?

The global pandemic had a huge impact on Australian small businesses, changing how and where they conducted business. For many, the biggest change included relying more heavily on...

Foxtel Now vs Stan vs Netflix vs Disney+

If you haven’t signed up to a streaming service by now, you may be missing out on some great movie nights and binge sessions . With so many options available in Australia, the ha...

How to minimise internet disruption when moving home

It’s moving time – congratulations! You’re about to embark on a new adventure of getting to know a new home, learning a new local area, and discovering just how much stuff you rea...