Sim Activation

What are the standard porting hours if I wish to transfer my current number to Aussie Broadband?

The standard porting hours are as follows: The standard porting hours are as follows: Monday to Friday: 08:00am to 08:00pm Australian Eastern Standard Time Saturdays: 10:00am to 06:00pm Australian Eastern Standard Time Closed on Public Hol...

Can I bring my current phone number across to Aussie Broadband?

Yes! Once you have received your SIM, you will have the option to bring your current number over to us. During the SIM activation process , you may provide your current number for porting. Yes! Once you have received your SIM, you will ha...

Issues with SIM registration

Here’s some helpful tip for SIM registration issues: Here’s some helpful tip for SIM registration issues: Make sure your SIM card has been entered into the phone correctly. The gold chip, generally, should be facing the interior of the mob...

Getting to know your SIM card

Pictured below is a sample of the SIM cards that we issue to our customers. Pictured below is a sample of the SIM cards that we issue to our customers. A photo of the Aussie Broadband green SIM card in its original card pop-out packaging ...

How do I activate my Data Only SIM?

To activate your data only SIM visit our activation page . You will need to use the SIM Number and Activation Code that were sent to you on the inside of the green envelope that your SIM card arrived in. To activate your data only SIM vis...

How do I activate my new SIM card?

If you have recently purchased a mobile SIM service through Aussie Broadband and you’ve got our green envelope in your mailbox, you can start from our SIM activation page here . If you have recently purchased a mobile SIM service through ...

Managing Call Diversions

To divert calls you will need to enter a sequence on your device's dial pad based on your desired settings. To divert calls you will need to enter a sequence on your device's dial pad based on your desired settings. Use the following code...

What is data pooling and how does it work?

What is data pooling? What is data pooling? Data pooling allows all 5G and 4G services on the same account to combine their data and create a pool of data that all services can draw from. Data pooling allows all 5G and 4G services on the s...