Sim Cards
Setting up Voicemail
To get access to your voicemail: To get access to your voicemail: Dial 321 and press call/send. Follow the Tutorial Prompts. Customise your PIN and Name. Complete the tutorial to ensure your voicemail box is properly set up. Your diversion...
Help CentreWhat are the standard porting hours if I wish to transfer my current number to Aussie Broadband?
The standard porting hours are as follows: The standard porting hours are as follows: Monday to Friday: 08:00am to 08:00pm Australian Eastern Standard Time Saturdays: 10:00am to 06:00pm Australian Eastern Standard Time Closed on Public Hol...
Help CentreHow to add/switch a mobile plan
Download the Once logged in, select When you see the overview of all your current services, select Select Fill in your desired plan and details then hit If you wish to order more SIM cards, please repeat this process....
Help CentreWhy does my phone send multiple messages from a single SMS?
An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent. Additional SMS messages will appear separately on your bill if this happens. An SMS is restricted to 160...
Help CentreCan I bring my current phone number across to Aussie Broadband?
Yes! Once you have received your SIM, you will have the option to bring your current number over to us. During the SIM activation process , you may provide your current number for porting. Yes! Once you have received your SIM, you will ha...
Help CentreIssues with SIM registration
Here’s some helpful tip for SIM registration issues: Here’s some helpful tip for SIM registration issues: Make sure your SIM card has been entered into the phone correctly. The gold chip, generally, should be facing the interior of the mob...
Help CentreHow much data do I need for my mobile plan?
No one wants to pay more money for data they don’t end up using, and hitting that sweet spot when choosing the amount of data for your mobile plan can be unnecessarily difficult. No one wants to pay more money for data they don’t end up us...
Help CentreGetting to know your SIM card
Pictured below is a sample of the SIM cards that we issue to our customers. Pictured below is a sample of the SIM cards that we issue to our customers. A photo of the Aussie Broadband green SIM card in its original card pop-out packaging ...
Help CentreIssues with inbound/receiving call?
Here’s some helpful tips for inbound calling issues. Here’s some helpful tips for inbound calling issues. Double check that ‘Do not Disturb’ and ‘Airplane Mode’ disabled. Do you have coverage on your handset? Check if you have ‘Silence Unk...
Help CentreCan I upgrade my plan mid month?
Absolutely! You can upgrade your plan by either calling our wonderful customer support team on undefined 1300 880 905 , or going to the MyAussie® app/portal. Absolutely! You can upgrade your plan by either calling our wonderful customer ...
Help Centre
