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Aussie Broadband is Australia's Most Trusted Telco for the second consecutive year!

Media Release | Wednesday 1 Nov 2023 | 1 min read


Aussie Broadband is proud to announce that it is once again Australia’s Most Trusted Telco following the release of Roy Morgan’s recent Risk Monitor rankings report.

This marks the third year in a row that Aussie has been awarded the Most Trusted Brand in Telecommunications, and the second consecutive year that Aussie has been awarded the Most Trusted Telco title after it was introduced last year.

“Trust is difficult to earn, but easy to lose, regardless of the industry you’re in,” said Aussie Broadband Managing Director Phillip Britt. “That’s why being named Australia’s Most Trusted Telco for the second year in a row is something we don’t take lightly and work hard to maintain.

“I’d like to thank all of our customers who have voted and continued to support us, but also our staff who make these achievements possible and allow us to change the game every day.”

Aussie Broadband was ranked 34th overall for trust in Australia, up from 48th with telco being the most distrusted industry overall.

“Aussie Broadband has done it again – winning Roy Morgan’s Trusted Brand Award for Telecommunications for the second consecutive year,” Roy Morgan CEO Michele Levine said. “The impressive result from Aussie Broadband was built on positive feedback from a wide variety of customers who were effusive in their praise of the internet service provider that started life just over 15 years ago”.

“Some direct quotes from customers include that ‘Aussie Broadband always deals with whatever problem you have, promptly and efficiently’ and ‘Aussie Broadband have local customer service and always have had (sic). They are proactive and well-priced’ – emphasising once more the importance of a local presence – a common theme for many of the award winners at the Trusted Brand Awards,” Levine added.  

“Aussie Broadband has worked tirelessly to redefine the telco sector. Founder Phillip Britt rose to the challenge of scaling the business while maintaining its family feel and deeply felt values. Not easy in a hyper-competitive, cut-throat market.”

The announcement follows Aussie’s recent CHOICE and Mozo wins.

More information about Aussie Broadband can be found here.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.