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Aussie Broadband named #1 most trusted telco in Australia

Media Release | Thursday 9 June 2022 | 1 min read

Aussie Broadband has been named the #1 Most Trusted Telco in Australia by Roy Morgan.

Roy Morgan data scientists analysed nominations from more than 20,000 Australians to identify the nation’s most trusted brands, and most distrusted brands.

According to Roy Morgan CEO, Michele Levine, trust and distrust are critical measures of the health of a brand.

“I am delighted to announce that, based on our most recent 2022 Risk Monitor rankings, Aussie Broadband is Australia’s most trusted telecommunications brand.”

Roy Morgan’s latest risk report around trusted brands noted that customers appreciated Aussie Broadband’s “good customer service and reliability”.

Managing Director Phillip Britt said the recognition is a testament to the excellent customer service that staff continue to deliver.

“We’re very honoured that consumers and Roy Morgan have recognised that we provide a high-quality service and see us as the most trusted telco in Australia,” Phil said.

“Customer service really is at the heart of everything we do here at Aussie, which is why we’re humbled to receive this accolade from Roy Morgan,” said Phil.

In May, Aussie Broadband was announced as a winner at the annual Roy Morgan Customer Satisfaction Awards for 2021, taking out the Internet Service Provider of the Year for the second year in a row. Aussie also finished in the top 10 for the ‘Best of the Best’ Award — one of only four companies to do so in consecutive years.

More information about Aussie Broadband can be found here.

All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.

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About Aussie Broadband Limited

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.

The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.

As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.

The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.

With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.

Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.