Aussie Broadband wins top national customer service award – for the second year in a row
Media Release | Friday 29 Oct 2021 | 1 min read
Aussie Broadband is delighted to announce that it has won Customer Service Organisation of the Year (Large) at the 2021 Australian Service Excellence Awards (ASEAs) – for the 2nd year in a row.
The ASEAs are highly prestigious customer service awards across all industries in Australia, not just telecommunications.
The awards were held last night during a live virtual event.
In a message from the Prime Minister, Scott Morrison congratulated the winners.
“Congratulations to the winners of tonight’s awards – in the toughest circumstances, you have been exemplary in your professionalism and commitment to customer service.
“Customers don’t always distinguish between business, government or not-for profit. But what they do know is good service – and the nominees and winners of tonight’s Australian Service Excellence Awards have delivered this to the highest possible standard.
“You’ve gone above and beyond – and made a real difference to the lives of Australians,” said the Prime Minister.
It wasn’t the only win for the company, Aussie Broadband was named runner up (Service Champion) in the Customer Service Project of the Year – Service Innovation for its Carbon platform. The telco was also nominated for Service Excellence in a Large Contact Centre.
General Manager of Corporate Affairs, Janet Granger-Wilcox, said she was honoured and humbled to accept the accolade on behalf of the Aussie Broadband team.
“We believe a deep care for people is really at the heart of customer service. And if you have that, no matter where you come in these awards, you’re a winner. A huge thank you and well done to our Aussie Broadband family – this is recognition of how awesome you all are, every day,” she said.
Aussie Broadband has more than 450,000 residential, small business and enterprise customers, and is the fifth largest provider of NBN services in Australia today.
Managing Director and co-founder Phillip Britt also paid tribute to his staff.
“We’re extremely honoured to be recognised as the top company in Australia for our customer service. Thank you to each and every single one of you on the team. This award would not be possible without you.
“We are in business to change the telco game – not just for our customers, but for all telco customers in Australia,” Phil said.
For the full list of winners, head to the CSIA website.
All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.
About Aussie Broadband Limited
Aussie Broadband Group is a fast-growing technology services provider – comprising of the Aussie Broadband and Symbio businesses – with a market cap of around $1 billion (AUD).
Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
The fifth largest provider of broadband services in Australia with continuing growth in the residential segment, the Group provides a broad suite of solutions through its data, voice, and managed solutions to business, enterprise and government customers. Aussie Broadband Group also provides wholesale services to other telecommunications companies and managed service providers.
For further information please visit: www.aussiebroadband.com.au