Hardware

What is 6GHz Wi-Fi and do you need it?

We get it – it’s hard to keep up with every new bit of tech that is released. But a new concept you may have heard of is 6GHz Wi-Fi (or Wi-Fi 6E).   We get it – it’s hard to keep up with every new bit of tech that is released. But a new co...

Is your modem compatible with the NBN?

You may have seen the terms ‘NBN ready’ and ‘NBN compatible’ used to market some modems and routers. If you’ve been wondering to yourself, “is my modem compatible with NBN?” – the good news is that putting all that jargon aside, these term...

Do I need 4G LTE failover on my nbn® service?

If you rely on the internet to connect your business, downtime comes at a cost. If you rely on the internet to connect your business, downtime comes at a cost. What if your Point Of Sale system wasn't working during your busiest hours? Or ...

Streaming left you screaming? Here’s some helpful tips

 Mobiles, desktop PCs, smart TVs, you name it – no matter the device, no one wants to be interrupted while streaming your favourite movie or TV show.    Mobiles, desktop PCs, smart TVs, you name it – no matter the device, no one wants to b...

What is CGNAT?

Carrier-grade NAT (CGNAT, also known as large-scale NAT), is a method of sharing a single unique public IP address with multiple services to allow providers to extend their pool of usable IPv4 addresses. This means your modem or router wil...

What is a guest network and how to set one up

When friends or family visit and ask “What’s your Wi-Fi password?”, the natural move is to give them access to your main network. But did you know there’s a better option that helps protect your household devices? Behold, the guest network...

How to apply custom configurations to my business hardware

You can only apply custom configurations to your business hardware if you opt in to rent our managed Cisco 1100 series supplied router, which our technical support team can assist...

NBN Backup Battery - Troubleshooting

During a power failure, the power supply with battery backup on your NTD will beep once and automatically switch over to backup battery power. During a power failure, the power su...

Grandstream HT812 Setup Guide

Here’s a helpful setup guide for the Grandstream HT812. Here’s a helpful setup guide for the Grandstream HT812. Step 1 – Check list Step 1 – Check list Grandstream HT812 Power ada...

What modem/router do I need for OptiComm?

OptiComm will have already provided your premise with an OptiComm Connection Box, which acts as a modem. You will need to connect/purchase a router which will then distribute the ...

Troubleshooting dropouts on FTTN/FTTB/FTTC

This guide will help troubleshoot dropouts on FTTN/FTTB/FTTC nbn® connection. This guide will help troubleshoot dropouts on FTTN/FTTB/FTTC nbn® connection. What is a dropout? What...

Aussie Broadband Router Firmware

Select your device from the list below: Select your device from the list below: NetComm NetComm NetComm NF20 CloudMesh NetComm NL19 CloudMesh NetComm NF18 CloudMesh NetComm NF18 A...

NF18MESH Setup Guide

A photo on a transparent background of the NetComm NF18 CloudMesh Gateway Modem Router The NetComm NF18MESH is a WiFi router and modem with NBN (VDSL2) compatibility. undefined ...

How to ensure your service is disconnected correctly

When getting ready to move house and disconnect your current service, there’s a few things to keep in mind before you pack everything up. When getting ready to move house and disc...

How to remove an FTTC NCD from your FTTN service, and connect your modem/router correctly

Currently, the Fibre to the Curb (FTTC) nbn® connection box (network connection device – NCD) you are using is acting like a modem for your Fibre to the Node (FTTN) service. These...

Working from Home FAQ

Working from home (WFH) doesn’t need to be frustrating, hair-pulling, or migraine-inducing. We’re here to help calm those turbulent waters for a smooth sailing WFH experience with...