Installation

Moving home? How to easily relocate your internet

Whether renting or buying, we get that moving into a new home is stressful. Worse still is collapsing on the new sofa you bought off Facebook Marketplace, only to realise you haven’t got internet.    Whether renting or buying, we get that ...

How to prepare for your Fixed Wireless installation

There are some important things to have covered before you get your  nbn® Fixed Wireless  connection installed. Our pre-appointment checklist highlights some important stuff to c...

Can I choose what date my service is connected at my new address?

Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earlie...

How to prepare for your FTTP installation

There are some important things to have covered before you get your  nbn® Fibre to the Premises connection installed. Our pre-appointment checklist highlights some important stu...

How long does it take to connect a broadband service?

To answer such a broad question – it depends, based on what’s installed at your house or building! To answer such a broad question – it depends, based on what’s installed at your ...

What do I need to get a VoIP phone system up and running?

To get your VoIP service up and running, you’ll need the following: To get your VoIP service up and running, you’ll need the following: A Phone Handset: VoIP work just like a stan...

What modem/router do I need for OptiComm?

OptiComm will have already provided your premise with an OptiComm Connection Box, which acts as a modem. You will need to connect/purchase a router which will then distribute the ...

Can I send emails via an open relay?

Email Support Port blocking Email Support Port blocking External Port blocking on Aussie Broadband’s network External Port blocking on Aussie Broadband’s network Blocked Ports Blo...

NTP settings

Aussie Broadband have a number of NTP servers available for use by our customers. There is an NTP server located in five capital cities, and they are: Aussie Broadband have a numb...

Can I get help setting up my self-installation kit?

If your address is FTTC or HFC and is classified by nbn® as a ‘Self Installation Address’, the customer can instead opt for a nbn® Professional Installation and have a technicia...

How to prepare for your FTTN/B installation

There are some important things to have covered before you get your nbn® Fibre to the Node or Fibre to the Building connection installed. Our pre-appointment checklist highlig...