Moving
How to switch internet providers in 5 easy steps
While you might have some questions – like, “will my landline be brought over?”, “is my modem locked to my provider?”, or even “can I keep my Wi-Fi name as ‘Wi Believe I Can Fi’?” (always a “Yes!”) – we’ll help you answer these and more in...
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Moving home? How to easily relocate your internet
Whether renting or buying, we get that moving into a new home is stressful. Worse still is collapsing on the new sofa you bought off Facebook Marketplace, only to realise you haven’t got internet. Whether renting or buying, we get that ...
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Closing your account
Note: As of August 1st, 2024, we no longer offer our customers the ability to add a new Fetch service to their account, or purchase any additional Fetch products on an existing se...
Help CentreCan I choose what date my service is connected at my new address?
Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earlie...
Help CentreCan I get nbn® or OptiComm installed at a rental property?
Yes, you can! Yes, you can! However, you’ll need to get permission from the property owner or from the real estate agency you rent from before any alterations need to be made to...
Help CentreWhat is AVC and why does it matter?
An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn ® connection. An Every nbn service has its own AVC ID. It’s a 15-character code that s...
Help CentreCan I keep my home phone/VoIP number?
In most cases, you will be able to transfer an existing home phone/VoIP number when transferring your service to us or moving house. We will do our very best to help you keep your...
Help CentreHow to ensure your service is disconnected correctly
When getting ready to move house and disconnect your current service, there’s a few things to keep in mind before you pack everything up. When getting ready to move house and disc...
Help CentreWhat if I’m going on an extended holiday?
We understand that you want to keep costs low if you're not going to be home for a while. We understand that you want to keep costs low if you're not going to be home for a while...
Help CentreHow long will it take to port my phone number?
Most phone numbers will take between 4 to 6 business days to complete the porting process. It is recommended that you do not cancel your existing service until your new service is...
Help CentreDo I need someone at home during my installation appointment?
Yes – if you have an appointment to get the internet installed or fixed, someone over the age of 18 needs to be there for the whole appointment . Yes – if you have an appointment...
Help CentreAre there any fees associated with relocating?
Aussie Broadband does not charge a ‘relocation fee’ to move your service(s) to a new address. Aussie Broadband However, additional charges may be incurred in some circumstances...
Help Centre