Phone Systems

VoIP on the nbn®: A guide for businesses

The nbn® network has enabled Australian businesses to benefit from faster speeds and greater flexibility. With the nbn® network spread across most of the country, and ongoing upgrades set to improve the quality of the network , now is a g...

Does your business still need a landline phone in 2024?

When someone asks you for your home phone number, you'd probably give them your mobile number (unless you don't want them to call you…). When someone asks you for your home phone number, you'd probably give them your mobile number (unless ...

What is a hosted PBX/PABX and how does it work?

Are clients, partners and prospects constantly calling your mobile? Or the one office phone on your reception desk?  Are clients, partners and prospects constantly calling your mobile? Or the one office phone on your reception desk?  That'...

What is a tier 1 voice provider

Aussie Broadband is one of an exclusive group of tier 1 voice providers. Our tier 1 voice status follows Over the Wire's carrier interconnect project . Aussie Broadband is one of an exclusive group of tier 1 voice providers. Our tier 1 vo...

Everything you need to know about business phone systems

While there are more ways to communicate with your customers than ever before – thanks to the internet and social media – the standard phone system is still a communications lifeblood, and is essential to the success of any business. While...

What is the best phone system for a small business?

undefined Looking for a phone system for your small business? The new standard of phone connectivity is through the internet, utilising Voice over IP (VoIP) technology.  Looking for a phone system for your small business? The new standar...

Are 13 numbers a good investment for businesses?

Chances are, there's a 13 number stuck in your head. Maybe from a catchy ad jingle, or just because it's easy to remember. Chances are, there's a 13 number stuck in your head. Maybe from a catchy ad jingle, or just because it's easy to rem...

Traditional phone vs hosted PBX – how do they compare for business?

Businesses today need voice communication systems to be scalable, cost-effective and reliable. However, it’s unlikely you’ll find those qualities in legacy telephone infrastructure. Businesses today need voice communication systems to be s...

Everything a small business needs to know about the nbn™ and phone lines

undefined The nbn™ is a national infrastructure investment that, once finished, will connect almost all Australians with faster internet. Aging infrastructure that is no longer competitive is being replaced, and Australian businesses will ...

What is a softphone and why should your business use it?

Technology has allowed businesses to run in ways that seemed unimaginable only a short time ago. Technology has allowed businesses to run in ways that seemed unimaginable only a short time ago. But the more things change, the more things s...

Hosted PBX - Voicemail - How to setup Voicemail to Email

This will show you how to setup voicemail to email on a user.  This Log in to the Manager Portal Click on the Users tab and click on the user that you want to enable voicemail t...

Hosted PBX - Voicemail – Enable Voicemail for a User

The following steps will show you how to enable voicemail for a User. The following steps will show you how to enable voicemail for a User. Using the top bar click on  Click on th...

Can I dial '190' numbers on my VoIP plan?

Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services. Unfortunately, we don’t support calls out to '190' numbers (also...

What is the Integrated Public Number Database (IPND)?

Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the When you sign up for a public phone number such as a home phone or mobile num...

How to add/switch a mobile plan

Download the Once logged in, select When you see the overview of all your current services, select Select Fill in your desired plan and details then hit If you wish to order ...

Why does my phone send multiple messages from a single SMS?

An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent. Additional SMS messages will appear separate...

Setting up voicemail for your VoIP home phone

Voicemail is offered at no additional cost – here’s some helpful tips to get set up. Voicemail is offered at no additional cost – here’s some helpful tips to get set up. If voicem...

Grandstream HT812 Setup Guide

Here’s a helpful setup guide for the Grandstream HT812. Here’s a helpful setup guide for the Grandstream HT812. Step 1 – Check list Step 1 – Check list Grandstream HT812 Power ada...

What is the call quality like on your home phone plans?

Our phone service is a premium product. You shouldn’t notice any difference in the quality of your phone calls. Our phone service is a premium product. You shouldn’t notice any di...

Hosted PBX - Call Routing - Answering Rules

Log in to the Manager Portal Navigate to  Select the user to update Go to the Set the  To modify an existing rule, click the pencil icon next to it. To create a new rule, click ...