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Setting up email on a Samsung phone

Last Updated: Tuesday 27 Feb 2024

This is using the default Email app found on Samsung mobile devices.

  1. Tap on the Email app from your home screen or app library.
    Picture of the application icon for the Email app found on Samsung devices

  2. If this is your first time using the app, you will be shown a screen that says Set up Email with some different account types to select. Otherwise, tap the hamburger icon (☰) in the top-left of the app, tap the settings icon (looks like a gear wheel), then Add account.

  3. From the Set up Email page, select Other from the options displayed.

  4. On the following page, fill out the fields with your Email address and Password, then tap Manual setup at the bottom of the screen.
    Please note: For Aussie Broadband email accounts, the password is set separately from your MyAussie® account. You can reset your email password from MyAussie® if you forgot.

  5. A prompt should appear that says 'Select account type'. Unless you're familiar with using POP, choose IMAP account from the options available.

    Screenshot of the first 'Set up Email' page on an Android phone. Options displayed are 'Gmail/G Suite', 'Yahoo', 'Hotmail/Outlook', 'Exchange', 'Office 365', and 'Other'. Also pictured is a screenshot of the 'Add new account' page from the Mail app on an Android phone, with fields to enter an email address and password, and a pop-up menu titled 'Select account type' with options for POP/IMAP/Exchange.

  6. You should now be on a page titled Server settings.
    Fill out the fields under Account as follows:

    • Email address: (your full email address, such as example@aussiebb.com.au)

    • Username: (your full email address, such as example@aussiebb.com.au)

    • Password: (the password for this email address)

  7. Then, fill out the fields under Incoming server as follows:

    • IMAP (or POP3) server: mail.aussiebroadband.com.au

    • Security type: SSL

    • Port: 993 (use 995 instead for POP)

    • Auto delete from server: Never

  8. Scroll down this page and fill out the fields under Outgoing server as follows:

    • SMTP server: mail.aussiebroadband.com.au

    • Security type: SSL

    • Port: 465

    • Require authentication to send emails: Must be turned on.

  9. At the bottom of the Server settings page, make sure your email address and password are entered again in the fields here. Once everything on this screen is filled out, tap Sign in (found in the bottom-right corner).

    Screenshot of the 'Server settings' page from the Mail app on an Android phone, with fields to enter an email address, username, password, incoming (POP3) server, security type, and port number.

  10. Your device will start verifying the settings you've entered to see if they are valid. Once your details are confirmed, you should be taken to a new screen that says 'Inbox' at the top. If this doesn't happen, you will need to go back and check you've entered everything correctly.

    It might take some time for your emails to load, depending on the speed of your connection and how many emails are stored in your account.

And that’s how you log in to your Aussie Broadband email address to the Mail app on a Samsung device!

Having trouble with this guide?

Sometimes, things don't work the way they should. If you're having any issues following these steps, please call our Customer Service team for support on 1300 880 905.

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