Outage

Outage Communications Preferences

Click on the You’ll see your At this step, you will need to complete undefined It’s as easy as that! It’s as easy as that! A screenshot of the "Profile" page in the "My Aussie" app, with the panel "Outage Communications Preferences" hig...

Service Test options available in MyAussie

Here’s a guide to the tests available to you and a basic outline of what each one does. Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! undefined I...

Do I need a Bronze, Silver or Gold support package with my nbn® service?

Choosing between Gold, Silver or Bronze support depends on your business requirements. Choosing between Gold, Silver or Bronze support depends on your business requirements. All support packages include our Australian-based enterprise supp...

Will I be notified if there's an outage?

Aussie Broadband offers a number of ways of which we can update customers about outages on their services. Aussie Broadband offers a number of ways of which we can update customers about outages on their services. We publish all outages an...

How to report a fault in MyAussie

First, head over to the To report a fault, head to the Once you’ve selected Once you’ve raised the new fault, a member of our team will get in contact with you via MyAussie® to help, so make sure you check back for any updates....

What is a SAG?

SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your NBN service up and running with minimal disruption - else we pay you a percentage rebate back on your monthly service cost in the event of unschedule...

Can I get Priority Assistance on my VoIP phone?

Priority Assistance is a service for residential customers who have (or have an individual at their residence who has been) diagnosed with a life-threatening medical condition. This service feature is designed to provide the highest level...

Post Outage Troubleshooting

You’ve just received an SMS letting you know that the outage has been resolved and all services should have returned to normal. You’ve just received an SMS letting you know that the outage has been resolved and all services should have ret...

No internet connection

Having no internet connection is the pits. This guide will help provide some basic troubleshooting steps to help resolve the issue. Having no internet connection is the pits. This guide will help provide some basic troubleshooting steps to...

What compensation is offered for outages?

If you’re experiencing service difficulties such as dropouts or an outage, please reach out to let us know. If you’re experiencing service difficulties such as dropouts or an outage, please reach out to let us know. We recommend either r...

Aussie Fibre rollout and what it means for you

As we come close to completing our Aussie Fibre network build, we’ve had lots of questions about how it affects our customers and their services – particularly because you may hav...

Update on NBN provisioning issue 

undefined undefined On Monday night, 12 Aug 2024, NBN had a system issue affecting their ability to process new or changed service orders from all internet providers . At the tim...

Protect Your Business from Power Outages

Power outages are a feature of summer (and increasingly other seasons) in Australia. And they always seem to come at the worst possible time!   Power outages are a feature of summ...